Client Complaint and Grievance Rights
Client Complaint and Grievance Rights
Healthy Start providers give the following written information to Healthy Start clients: how to address a problem or concern related to Healthy Start services. If the client wants to file a complaint, it will be reviewed by the Healthy Start Executive Director. A review occurs on the same day it is received or the next day if it is after 4pm. If a mutual resolution cannot be reached between the client and the Executive Director, the client has the right to report the issue directly to one of the following:
- Healthy Start MomCare Network
- Florida Department of Health (FDOH)
- Agency for Health Care Administration (AHCA)
- Healthy Start Coalition Customer Service: 863-534-9224
- Healthy Start MomCare Network (HSMN): 855-889-1090
- Florida Department of Health (FDOH): 850-245-4465
- Agency for Health Care Administration (AHCA): 1-877-254-1055/ 800-955-8771